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B.C. HVAC company suspended from door-to-door sales

Door-to-door sales must disclose final prices, including interest, says Consumer Protection BC
Contractors working on a gas furnace.

Consumer Protection BC has suspended heating, ventilation, and air conditioning (HVAC) company Efficiency Solutions Comfort Services Inc. from door-to-door sales for failing to disclose the total price in their contracts.

Disclosing the total price, plus any interest, is one of the contract requirements for any business selling door-to-door in the province, the consumer transactions watchdog stated April 10.

Consumer Protection BC says “clear pricing information is especially important when some contracts for HVAC equipment include costly financing agreements with interest charges that span over a decade.”

“When someone unexpectedly comes to your home to sell you something, it can create a high-pressure environment,” said Tatiana Chabeaux-Smith, the regulator’s spokesperson.

“You should not have to perform a series of calculations to know what you’re ultimately being charged. That’s why these laws exist.”

Efficiency Solutions Comfort Services Inc. was fined $4,500 and may not conduct door-to-door sales until July 3, 2024. 

Consumer Protection BC regulates consumer contracts, credit reporting, gift cards and ticket sales in a wide range of industries such as home inspectors, debt collectors and repayment agents, payday lenders, telemarketing and travel agencies.

The agency suggests consumers consider these tips to protect themselves:

  • Take your time before you sign anything
  • Research the company, read reviews, and compare pricing with other options
  • Ask for input or recommendations from someone you trust
  • Read the fine print and make sure you understand the length and total cost of the contract, including how much interest you will be charged
  • Find out if you will own the equipment at the end of the contract or if it’s a long-term lease/rental
  • Learn your cancellation rights. You can cancel your door-to-door sales contract:
    • During the cooling off period (first 10 days from getting the contract)
    • If the required information is missing from the contract
    • If you never got a copy of the contract
    • If you were asked for a down payment of more than $100 or 10% of the total price (whichever is less)